Comments on: A reply from O2 regarding my complaint about iPhone 3G preorder fail http://old.fscked.co.uk/index.php/2008/07/a-reply-from-o2-regarding-my-complaint-about-iphone-3g-preorder-fail/ Essays on technology, games, and bacon Thu, 05 Jan 2012 11:10:35 +0000 http://wordpress.org/?v=abc hourly 1 By: Rich Cheng http://old.fscked.co.uk/index.php/2008/07/a-reply-from-o2-regarding-my-complaint-about-iphone-3g-preorder-fail/comment-page-1/#comment-64 Rich Cheng Wed, 06 Aug 2008 10:53:55 +0000 http://www.fscked.co.uk/?p=85#comment-64 The amusing thing is, had you been at the O2 store at ungodly o'clock on 11th July, chances are you *still* wouldn't have got an iPhone. I was 12th in line at the Regent St Apple store, (you don't want to know how early I arrived -- I wasn't even there to buy one!) and it was utter chaos when they opened the doors. The activation process basically did not function at all for half an hour or so, and didn't function in practice for a long time after that. We left the store around 9:30, sans iPhone. The girl I was with went back in the evening to pick up her phone, but it didn't actually get connected to the O2 network for over a week after that. It's nice to know that O2 haven't improved in competence since they changed their name from BTCellnet. Remind me sometime to tell you the saga of how they said they would disconnect my phone when I go mugged (but didn't actually do it), and how long it took me to get (most of) the charges off the final bill. The amusing thing is, had you been at the O2 store at ungodly o’clock on 11th July, chances are you *still* wouldn’t have got an iPhone.

I was 12th in line at the Regent St Apple store, (you don’t want to know how early I arrived — I wasn’t even there to buy one!) and it was utter chaos when they opened the doors.

The activation process basically did not function at all for half an hour or so, and didn’t function in practice for a long time after that. We left the store around 9:30, sans iPhone.

The girl I was with went back in the evening to pick up her phone, but it didn’t actually get connected to the O2 network for over a week after that.

It’s nice to know that O2 haven’t improved in competence since they changed their name from BTCellnet.

Remind me sometime to tell you the saga of how they said they would disconnect my phone when I go mugged (but didn’t actually do it), and how long it took me to get (most of) the charges off the final bill.

]]> By: Matt Radford http://old.fscked.co.uk/index.php/2008/07/a-reply-from-o2-regarding-my-complaint-about-iphone-3g-preorder-fail/comment-page-1/#comment-22 Matt Radford Wed, 09 Jul 2008 09:16:28 +0000 http://www.fscked.co.uk/?p=85#comment-22 Sorry Richard, but your analysis is far too well-reasoned and thought out. You may never get that dream job at O2 after all ;) Sorry Richard, but your analysis is far too well-reasoned and thought out. You may never get that dream job at O2 after all ;)

]]> By: Amused Reader http://old.fscked.co.uk/index.php/2008/07/a-reply-from-o2-regarding-my-complaint-about-iphone-3g-preorder-fail/comment-page-1/#comment-21 Amused Reader Wed, 09 Jul 2008 01:02:51 +0000 http://www.fscked.co.uk/?p=85#comment-21 As a fellow gamer and self-confessed geek, I have to say I think this entry is brilliant, even though work for O2! It's basically a reasonably structured argument which, in my job, is something I truly appreciate when compared with the usual 'OMG OH TOO ARE TEH SUCKZORS! FAIL!' reaction we've had to this. I know that alot of people are feeling let down by this - I've seen the reaction first-hand - but I can honestly tell you that we prepared for this to the furthest extent we could anticipate. Quite simply, it wasn't enough. We realise this and that's why many have received an apologetic email. I'm also obliged to say that this is my own opinion and not a response on behalf of O2. I'll finish with that old saying, 'Hindsight is always 20/20.' As a fellow gamer and self-confessed geek, I have to say I think this entry is brilliant, even though work for O2! It’s basically a reasonably structured argument which, in my job, is something I truly appreciate when compared with the usual ‘OMG OH TOO ARE TEH SUCKZORS! FAIL!’ reaction we’ve had to this.
I know that alot of people are feeling let down by this – I’ve seen the reaction first-hand – but I can honestly tell you that we prepared for this to the furthest extent we could anticipate. Quite simply, it wasn’t enough. We realise this and that’s why many have received an apologetic email. I’m also obliged to say that this is my own opinion and not a response on behalf of O2. I’ll finish with that old saying, ‘Hindsight is always 20/20.’

]]> By: David Moore http://old.fscked.co.uk/index.php/2008/07/a-reply-from-o2-regarding-my-complaint-about-iphone-3g-preorder-fail/comment-page-1/#comment-20 David Moore Tue, 08 Jul 2008 23:53:04 +0000 http://www.fscked.co.uk/?p=85#comment-20 Couldn't agree more with you. It's also amazing how new customers could get the iPhone but I have not seen a single upgrade user get a pre order!! Couldn’t agree more with you. It’s also amazing how new customers could get the iPhone but I have not seen a single upgrade user get a pre order!!

]]> By: Bob http://old.fscked.co.uk/index.php/2008/07/a-reply-from-o2-regarding-my-complaint-about-iphone-3g-preorder-fail/comment-page-1/#comment-19 Bob Tue, 08 Jul 2008 23:45:46 +0000 http://www.fscked.co.uk/?p=85#comment-19 You can see my email, right? Email me Friday if you're still sans JebusPhone and I'll see if I can't find you one. I have magic powers, see*. *'dw seen jebusphone?' You can see my email, right? Email me Friday if you’re still sans JebusPhone and I’ll see if I can’t find you one. I have magic powers, see*.

*’dw seen jebusphone?’

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