Excellent DHL customer service
Email to DHL:
Hi there. I have been tracking my parcel today (JD00 022 125 8082 6813, not that it matters for this inquiry) and I’d like some clarification on what my tracking information means. At 06:02 my parcel was “Released to other delivery agent” — does this mean it’s been passed to a subcontractor? At 07:30, my parcel was then “Out for delivery” — sounds simple enough. But the next entry in the log, which appeared at about 3pm or so but doesn’t have a time, I have “HSD Out for Delivery awaiting IOD”. What does that one mean?
Reply:
Thank you for your email.
It stands for “Home Shopping Delivery awaiting Information On Delivery”.
Thank you for contacting DHL and assuring you of our close co-operation at all times.
Oh, well that cleared that up then. Oh, no, the other thing: I’m none the wiser. Idiots. I asked what it meant not what it stands for.
It means what it says right?
It’s a Home Shopping Delivery, right?
Out for delivery at 07:30, right?
And at 3pm DHL are awaiting Information on Delivery, right?
Simple.
i have got all the above on my tracker report so how can i find out if my parcel is being delivererd tonight
after phoning dhl today they stated my parcel should be with my 9pm tonight how can i check this please
Hmmmmm… Im not loving DHL subcontracting my parcel either!
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Thanks
Guangzhou Hurricane express co.,ltd
Chris
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