Comments on: My email to O2 re: iPhone 3G preorders http://old.fscked.co.uk/index.php/2008/07/my-email-to-o2-re-iphone-3g-preorders/ Essays on technology, games, and bacon Thu, 05 Jan 2012 11:10:35 +0000 http://wordpress.org/?v=abc hourly 1 By: Annon http://old.fscked.co.uk/index.php/2008/07/my-email-to-o2-re-iphone-3g-preorders/comment-page-1/#comment-758 Annon Sat, 25 Oct 2008 07:56:57 +0000 http://www.fscked.co.uk/?p=79#comment-758 To those bosses in area 17 The Shop in question I won't mention because you all know which one it is. At the begining of summer this company had the great fortune of brining together three charecters that were by pure luck and fate the very reason this particular outlet was first in sales by the end of the third quater. the already talented full time staff(except for the two upper managers CHRIS BARON and RONE), were pushed along in such a way that sales and customer service excellence were unrivalled.Now wanting to impress upon the managers for full time positions the three temps were given kicks in the teeth and left in the cold not given more than a golden get lost while the bonuses from the shop floor were greedily split between the now over-confident and increaseingly out of touch two upper bosses. The pinnacle of their short comings being the mystery shop they increasingly tried to blame onto the temporary staff. The last mystery shop being so blatantly obvious it was a senior manager that was attending the mystery shopper in a calm period on the shop floor and couldn't deliver simple product knowledge of his own store.The worst was yet to come the said manager in question then tried to blame the Faux pas on one temp that was a different colour to himself a completely different height. To cover his tracks even further the so called manager decided to call the temps agency giving unsubstanciated reasons to terminate his contract. The poor temp voiceless and desperate for work, just to feed his children one of them critically ill, was forced to leave. If this is the o2 way then stop buyig there services we complain alot about child sweatshops and exploitation abroad but it is happening in our own backyard unless we hold these profit mongers to check first we won't be able to help anyone. To those bosses in area 17
The Shop in question I won’t mention because you all know which one it is. At the begining of summer this company had the great fortune of brining together three charecters that were by pure luck and fate the very reason this particular outlet was first in sales by the end of the third quater. the already talented full time staff(except for the two upper managers CHRIS BARON and RONE), were pushed along in such a way that sales and customer service excellence were unrivalled.Now wanting to impress upon the managers for full time positions the three temps were given kicks in the teeth and left in the cold not given more than a golden get lost while the bonuses from the shop floor were greedily split between the now over-confident and increaseingly out of touch two upper bosses.
The pinnacle of their short comings being the mystery shop they increasingly tried to blame onto the temporary staff. The last mystery shop being so blatantly obvious it was a senior manager that was attending the mystery shopper in a calm period on the shop floor and couldn’t deliver simple product knowledge of his own store.The worst was yet to come the said manager in question then tried to blame the Faux pas on one temp that was a different colour to himself a completely different height. To cover his tracks even further the so called manager decided to call the temps agency giving unsubstanciated reasons to terminate his contract. The poor temp voiceless and desperate for work, just to feed his children one of them critically ill, was forced to leave.
If this is the o2 way then stop buyig there services we complain alot about child sweatshops and exploitation abroad but it is happening in our own backyard unless we hold these profit mongers to check first we won’t be able to help anyone.

]]> By: Simon Chapman http://old.fscked.co.uk/index.php/2008/07/my-email-to-o2-re-iphone-3g-preorders/comment-page-1/#comment-18 Simon Chapman Tue, 08 Jul 2008 18:37:22 +0000 http://www.fscked.co.uk/?p=79#comment-18 Rich, have you see this list of complaints on the O2 forum? http://customerforum.o2.co.uk/viewtopic.php?t=2533 Rich, have you see this list of complaints on the O2 forum?

http://customerforum.o2.co.uk/viewtopic.php?t=2533

]]> By: Matt Radford http://old.fscked.co.uk/index.php/2008/07/my-email-to-o2-re-iphone-3g-preorders/comment-page-1/#comment-17 Matt Radford Tue, 08 Jul 2008 11:53:36 +0000 http://www.fscked.co.uk/?p=79#comment-17 Did you get a response to your email Richard? I just got an email from an O2 Sales Director: http://www.allaboutiphone.net/2008/07/a-response-from-o2/ Cheers Did you get a response to your email Richard? I just got an email from an O2 Sales Director:

http://www.allaboutiphone.net/2008/07/a-response-from-o2/

Cheers

]]> By: O2 cockup redux http://old.fscked.co.uk/index.php/2008/07/my-email-to-o2-re-iphone-3g-preorders/comment-page-1/#comment-16 O2 cockup redux Tue, 08 Jul 2008 09:25:23 +0000 http://www.fscked.co.uk/?p=79#comment-16 [...] massive discontent on both O2’s Customer Forums and Apple Discussions, and many emails to Matthew Key (O2’s [...] [...] massive discontent on both O2’s Customer Forums and Apple Discussions, and many emails to Matthew Key (O2’s [...]

]]> By: Craig Smith http://old.fscked.co.uk/index.php/2008/07/my-email-to-o2-re-iphone-3g-preorders/comment-page-1/#comment-15 Craig Smith Mon, 07 Jul 2008 23:19:06 +0000 http://www.fscked.co.uk/?p=79#comment-15 Somewhere a call centre manager sits in a darkened room contemplating the choices that he had made in his life that had lead him to this point. He like so many before him had been broken by the fury of the bearded-one... Somewhere a call centre manager sits in a darkened room contemplating the choices that he had made in his life that had lead him to this point. He like so many before him had been broken by the fury of the bearded-one…

]]> By: Steve http://old.fscked.co.uk/index.php/2008/07/my-email-to-o2-re-iphone-3g-preorders/comment-page-1/#comment-14 Steve Mon, 07 Jul 2008 22:47:13 +0000 http://www.fscked.co.uk/?p=79#comment-14 I got a text pretty early this morning - my phone claims 0637 but I know I was in work when I got it (and I don't start until 0700)... unfortunately, O2 have so destroyed my faith with their constant barrage of bullshit spam texts (in spite of my texting the stop instructions) that I just ignored it. I like how you are essentially registering your interest twice before you are even in with a chance for one of these things... I got a text pretty early this morning – my phone claims 0637 but I know I was in work when I got it (and I don’t start until 0700)… unfortunately, O2 have so destroyed my faith with their constant barrage of bullshit spam texts (in spite of my texting the stop instructions) that I just ignored it.

I like how you are essentially registering your interest twice before you are even in with a chance for one of these things…

]]> By: Grim... http://old.fscked.co.uk/index.php/2008/07/my-email-to-o2-re-iphone-3g-preorders/comment-page-1/#comment-13 Grim... Mon, 07 Jul 2008 21:47:16 +0000 http://www.fscked.co.uk/?p=79#comment-13 "The Internet's Famous Richard Gaywood", surely? “The Internet’s Famous Richard Gaywood”, surely?

]]> By: rich http://old.fscked.co.uk/index.php/2008/07/my-email-to-o2-re-iphone-3g-preorders/comment-page-1/#comment-11 rich Mon, 07 Jul 2008 17:50:02 +0000 http://www.fscked.co.uk/?p=79#comment-11 @Paul Kerton: hah. Actually I was on the O2 website via my existing O2 mobile phone while I waited on the train platform at 7:50; it was giving me "system is down for maintenence" messages then, and wasn't very usable at 320x240 either. I gave up until I got to work at 08:45, when it was no longer saying it was offline, but was very very slow to respond. I clicked Submit on the enter your details form a half dozen times, I guess, over a few hours and either got an error page or (even better) half an Apache 2.0 gzip stream dumped into my browser as binary. Clearly some people got through, which is always the way of these things. It shouldn't have been this bad though. @Paul Kerton: hah. Actually I was on the O2 website via my existing O2 mobile phone while I waited on the train platform at 7:50; it was giving me “system is down for maintenence” messages then, and wasn’t very usable at 320×240 either. I gave up until I got to work at 08:45, when it was no longer saying it was offline, but was very very slow to respond. I clicked Submit on the enter your details form a half dozen times, I guess, over a few hours and either got an error page or (even better) half an Apache 2.0 gzip stream dumped into my browser as binary.

Clearly some people got through, which is always the way of these things. It shouldn’t have been this bad though.

]]> By: Paul Kerton http://old.fscked.co.uk/index.php/2008/07/my-email-to-o2-re-iphone-3g-preorders/comment-page-1/#comment-10 Paul Kerton Mon, 07 Jul 2008 17:46:19 +0000 http://www.fscked.co.uk/?p=79#comment-10 I ordered mine fine at 9:15... Maybe you should stop whinging and should've got up a bit earlier? I ordered mine fine at 9:15… Maybe you should stop whinging and should’ve got up a bit earlier?

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