tl;dr

The way repaircare work is as follows.

they are a sister company of the wholesale trade company of connect distribution who sells the spares to the trade.
the parts fitted are not normally genuine parts but pattern parts which connect source from different factories. if a manufacturer states that the parts is obsolete and they have stated this then you are fully entitled to receive that statement from the manufacturers they have contacted.they also have a duty of care !! they cannot claim that parts are obsolete if they are not..if they do then they are breaching the consumer act..if they state falsly then contact trading standards and raise a court action through the small claims court to recover the debt but make sure that you have the documentation from the manufacturer that states the parts are NOT obsolete and available.

i have been to several appliances deemed to be BER but in fact a simple repair but due to variations on models the parts dept for repaircare(connect) couldnt identify the parts and deemed it BER. cost of part approx £20 they was charging approx £160. maytag icemaker was deemed no longer available but in fact in stock with maytag approx £200 repaircare charge approx £160 they deemed the parts obsolete..customer has been advised to claim through the courts as the repair has now been completed within 7 days of request.

if youve got a basic washer/oven ect they WILL make money as the parts will cost pennies to connect distribution (sister company and parts supplier).

@Dan
He fit a part but the repairer found out that one more part was required to fix the whole thing. Got an SMS from them this Wed – not really clear what it means but apparently they are still waiting for the second part

@Repaircare.co.uk
Hi James

Have emailed to the escalation mailbox the job number as you suggested

Great if you can help

Thanks
Adrian

Hi there. Another update.

It’s perhaps useful to remember the heading of this page – “Is repaircare a scam?” I really don’t think it is, but at the same time I’m truly frustrated with the service offered so far.

The engineer returned last wednesday to fit the part. He replaced a valve, and then tried the machine. It still didn’t work. He said that he would leave, and call in about an hour to see if the machine had started working (!). It hadn’t started working. On the phone he then said he would order a new part, but couldn’t tell us when it would be here.

I tried calling repaircare this morning for an update – they called the engineer whilst I was on the phone, but there was no answer (no surprise if my experience is anything to go by). Repaircare promised to get back to me as soon as the engineer got back to them – I’ll not hold my breath. Washing machine now been out of action for four weeks.

I’m now thinking that we just need to buy a new machine, and write off the £106 we’ve already paid, as it looks unlikely that we’ll be given a time scale and we simply can’t go without a washing machine any longer.

I don’t think repaircare is a scam, but they really need to vet their engineers better.

It’s interesting to look at their pledge;

“repaircare is a customer focused business. We pride ourselves on offering a competitively priced, fast, efficient, and reliable repair service with no hidden costs. We evaluate all customer feedback which helps us to ensure we remain focused on the delivery of a first class service. We aspire to make repaircare the repair service you choose to use when any one of your kitchen appliances breaks down.”

Although they may be competitively priced, in no way has this service been fast, efficient or reliable.

I had a problem with my diswasher at the beginning of August, 1st time the engineer ‘fixed’ it by poking a screwdriver in the back – it lasted two cycles before the same error returned. Called engineer back again – wh ocame to fit a new pump – but because it was a different pump had water leaking over the floor – his solution was a great lump of sealant!

Then to cap it all, he tried to get it to work and blew the fuse box in the house – along with the main circuit board of the diswasher!

As it is the wrong pump the diswasher is now so loud we have to shut two doors to stop it being heard!

Compained to head office – get the response of – as this is an UNCONNECTED FAULT (!!!) you can pay another £104 to have an engineer come and look at it! And then, despite writing to Mr Houlden the Managing Director, I get a response of “the ball is in your court” with regards to the new call out fee from someone on behalf of the MD! Interestingly, the person who wrote the letter has yet to return any of my calls!

I certainly won’t touch them again!

This organisation needs to be regulated by the relevant authorities. People on this site complaining, intimidated and afraid to get your money back need to report this company to your Trading Standards office, and other regulatory bodies. You are protected if you paid by credit card, and its over £100, so notify your Bank who will deal with it. Also know your rights, 1974 Consumer credit card act, you will find this on the Internet. Under the distance selling act you may be covered aswell. Once again know your rights!! There is other help out there so do not be afraid to take this company on! These scammers need to be confronted for their blatant disrespect for the law, and abuse of customers vulnerability. I for one am hoping to confront them on TV!

Just also having trouble with Repaircare. A five week delay for parts. Their website claims a ‘fast, efficient’ service and mentions parts being with the engineer in 3 days. The engineer who came out did say that my dishwasher repair would have come to more than Repaircare’s £100 fixed fee – the more I read on the net about the company, the more I wonder if they cherry-pick and hang their heels on the expensive jobs that don’t work economically for them.

Rang repaircare to renew the timer on my tricity bendix cooker.
Quoted one hudred and two pounds, the engineer came said it was the timer but could not find model No of cooker,I told him I would look it up as I have the information somewhere and would ring them with it.
I did this two days later to be told my order had been (dropped) and the
information I gave them ment nothing.After going on the web I found my
cooker and parts for it.They are con men and the public need to be aware
of this.

I have now contacted trading standards who addvise me to dispute the payment with my bank.The more of you that take this action, If you are
dissatified with this company, the harder it will be for them to trade.
Thay want £45 plus VAT for ringing my door bell.

OK – getting annoyed now. I put my request to repaircare on 23rd Oct this year. Engineer came out to look at my Maytag fridge freezer. He said it needed a new motherboard. 2 months later I am told that the part is in but the callcentre guy could not contact the engineer. I was assured a call back last Friday and now I can not even get onto their website. I am calling my credit card company now.

@W Jackson
I am writing to formally complain about Repair care and the lack of customer service you have provided to me. It started to go wrong after I first booked the service call …. I booked the visit on 8 Dec 2009 for the 10th Dec 2009. When I checked the internet on 9 Dec, I noted that the job status was “cancelled”. I called your 0844 number, and was told that the allocated Engineer had said he was too busy, and you would pass to another. If there was a problem with 10 Dec visit then I would be called. I was meant to be visited on 10 Dec 2009, between 9am and 6pm. I duly took a day off work, but all I received was a phone call at about 3pm to say that an Engineer would try and visit, or at least call me. I said I had a fixed date, only to be told by PAD Contractors (The Firm you subcontracted to) that it was not a fixed date, and all they would do was to visit on 10th if possible. No visit and no phone call.
I had to again take a day off work on 11 Dec 2009. I telephoned PAD Contractors on and eventually spoke to someone who said they would check with the Engineer. About 10.30, the Engineer called and said was on his way…… About 11am a Gas Engineer (sub contracted to PAD Contractors) called, took one look at the oven, said it was a FSD (Flame Safety Device), noted down all the details from the oven (model number and serial number) and left, all in all a visit of 5 mins
A check on Internet under my job number showed it was now set at “in progress”. And I was invoiced for the fixed fee.
I received phone call on 16 Dec to ask for more information regarding part number of the oven as they were unable to locate a spare part without this number. I checked the oven, and the Engineer had written down all details… It was a Belling Country Range 925CA. I called PAD Contractors and told them this information
In the meantime I personally did some investigation and contacted Belling Direct who was immediately able to give me the 9 digit part number of the part the engineer said was defective. I also located the part was available (ex stock) from other suppliers. I called PAD Contractors on 17 Dec with the telephone number of Belling, telling them that they could give him all the details he needed to obtain the spare.
A check on Internet under my job showed it was now set at “complete”. Unable to repair. A phone call stated that this was because Repair Care or PAD Contractors could not locate the part. What surprises me is that I located the part within 30 mins. (Part number and stock availability)
I called repair care and spoke with a Carol Cartwright who said that the refund less the £40 Call out fee had gone through. Further discussions with her followed, and we reached an agreement whereby PAD Contractors could phone Repair care client services and re open job back to them, buy the required part and Repair care would re-reimburse PAD Contractors and you would re-invoice me for the original fee less £40. The information added to the file was double checked by a further call by myself and confirmed as correct.

Telephone calls on 18 Dec between me and PAD Contractors pointed out that the Part number required was out of stock with Repair care (All of a sudden when I did all the work in locating a spare it was out of stock). My comments were that repair care had agreed with me that they would re reimburse PAD the items if they bought it direct …. PAD Contractors called repair Care, but were told they had to get it from their supply source alone.

At 13.30 I received call from SASHA at repair care to be told it was not their policy to get contractors to buy direct and re-reimburse and the lady I spoke to have no authority to say what she did.
Reason for non repair of my cooker apparently is because Repair care supplier does not have an equivalent part number to the one needed… Therefore we will take £40 off customer and leave it.
At the end of my conversation with her the position was as follows:-
Repair care had closed the contract with me on the grounds that they were unable to source the spare. (Guess they don’t try very hard)I will be charged the £40 call out fee and refunded the difference
Following my experience, I searched the internet and low and behold this seems to be a common occurrence. Its appears mainly to be when the cost of the spare is more than the fixed price quoted… the part then becomes unavailable.
Also why are there only good comments on your web site, when my complaint appears more common than you think? I presume that there are many satisfied customers where the part cost to repair is cheap, but if you have expensive repair on a fixed price repair contract, its amazing how the part all of a sudden becomes unavailable from your supplier, but is available on the open market!

I have subsequently contacted Glen Dimplex Home appliance repairs, whose engineer called when he was supposed to, had the required spare with him and repaired the oven within the hour with a written 12 month guarantee.

My argument now is that I am totally unhappy about being charged the £40 as there was no effort made by yourself to even try and find the spare required. I acknowledge that your terms and conditions do reference what happens when we get to the position that your inability to repair the item is reached, but in this case there was no attempt made to assist your customer. Its just an easy £40

chris wood :@W Jackson I am writing to formally complain about Repair care and the lack of customer service provided to me. It started to go wrong after I first booked the service call …. I booked the visit on 8 Dec 2009 for the 10th Dec 2009. When I checked the internet on 9 Dec, I noted that the job status was “cancelled”. I called your 0844 number, and was told that the allocated Engineer had said he was too busy, and you would pass to another. If there was a problem with 10 Dec visit then I would be called. I was meant to be visited on 10 Dec 2009, between 9am and 6pm. I duly took a day off work, but all I received was a phone call at about 3pm to say that an Engineer would try and visit, or at least call me. I said I had a fixed date, only to be told by XXX Contractors (The Firm you subcontracted to) that it was not a fixed date, and all they would do was to visit on 10th if possible. No visit and no phone call.I had to again take a day off work on 11 Dec 2009. I telephoned XXX Contractors on and eventually spoke to someone who said they would check with the Engineer. About 10.30, the Engineer called and said was on his way…… About 11am a Gas Engineer (sub contracted to XXX Contractors) called, took one look at the oven, said it was a FSD (Flame Safety Device), noted down all the details from the oven (model number and serial number) and left, all in all a visit of 5 minsA check on Internet under my job number showed it was now set at “in progress”. And I was invoiced for the fixed fee.I received phone call on 16 Dec to ask for more information regarding part number of the oven as they were unable to locate a spare part without this number. I checked the oven, and the Engineer had written down all details… It was a Belling Country Range 925CA. I called PAD Contractors and told them this informationIn the meantime I personally did some investigation and contacted Belling Direct who was immediately able to give me the 9 digit part number of the part the engineer said was defective. I also located the part was available (ex stock) from other suppliers. I called XXX Contractors on 17 Dec with the telephone number of Belling, telling them that they could give him all the details he needed to obtain the spare.A check on Internet under my job showed it was now set at “complete”. Unable to repair. A phone call stated that this was because Repair Care or PAD Contractors could not locate the part. What surprises me is that I located the part within 30 mins. (Part number and stock availability)I called repair care and spoke with a XXX who said that the refund less the £40 Call out fee had gone through. Further discussions with her followed, and we reached an agreement whereby XXX Contractors could phone Repair care client services and re open job back to them, buy the required part and Repair care would re-reimburse PAD Contractors and you would re-invoice me for the original fee less £40. The information added to the file was double checked by a further call by myself and confirmed as correct.
Telephone calls on 18 Dec between me and XXX Contractors pointed out that the Part number required was out of stock with Repair care (All of a sudden when I did all the work in locating a spare it was out of stock). My comments were that repair care had agreed with me that they would re reimburse PAD the items if they bought it direct …. PAD Contractors called repair Care, but were told they had to get it from their supply source alone.
At 13.30 I received call from XXX at repair care to be told it was not their policy to get contractors to buy direct and re-reimburse and the lady I spoke to have no authority to say what she did.Reason for non repair of my cooker apparently is because Repair care supplier does not have an equivalent part number to the one needed… Therefore we will take £40 off customer and leave it.At the end of my conversation with her the position was as follows:-Repair care had closed the contract with me on the grounds that they were unable to source the spare. (Guess they don’t try very hard)I will be charged the £40 call out fee and refunded the differenceFollowing my experience, I searched the internet and low and behold this seems to be a common occurrence. Its appears mainly to be when the cost of the spare is more than the fixed price quoted… the part then becomes unavailable.Also why are there only good comments on your web site, when my complaint appears more common than you think? I presume that there are many satisfied customers where the part cost to repair is cheap, but if you have expensive repair on a fixed price repair contract, its amazing how the part all of a sudden becomes unavailable from your supplier, but is available on the open market!
I have subsequently contacted Glen Dimplex Home appliance repairs, whose engineer called when he was supposed to, had the required spare with him and repaired the oven within the hour with a written 12 month guarantee.
My argument now is that I am totally unhappy about being charged the £40 as there was no effort made by yourself to even try and find the spare required. I acknowledge that your terms and conditions do reference what happens when we get to the position that your inability to repair the item is reached, but in this case there was no attempt made to assist your customer. Its just an easy £40

I still do not know what to make of this company, an engineer has been out on 10th Dec and has ordered the part with delivery expected this week, but somehow having read all your comments I am still wary!!!
Maybe i will have a pleasant surprise!!!
James Steward

Hello,

Please contact me at escalations@repaircare.co.uk if you have a grievance that you feel is not being dealt with to your liking by your contact at repaircare.

I assure you that I will personally look into all emails that come into that address and can guarantee it will get dealt with much quicker than if you post it on here.

Kind Regards

James

Repaircare.co.uk

I assure you that I will personally look into all emails that come into that address and can guarantee it will get dealt with much quicker than if you post it on here>

Yes but by posting on here it highlights the common problem. Part easily available from the manufacturer, yet strangely unavailable via Repaircare, and the contracted repairer is forced to source the part through Repaircare as they want to profit on the spares as well. Customer care comes well down the food chain. I bet these manufacturers like Glen Dimplex is loving this.

Have a cool Yule

I’m glad I came across this Website and wish to add my comments and experience of dealing with this Company. Back in October this year I booked a Repair for a broken Cooker Hood. A local contractor turned out and after inspecting the unit told me that a part would be ordered.
About three weeks later a different Engineer but same local contractor attended with two new parts. After further inspection it was found that the fault lay further inside the unit up the Flu and although he had the new parts with him he told me that he was not allowed to fit them as it would mean removing part of the kitchen unit surrounding he Flu. I have taken expert advice and to remove this part could damage an expensive kitchen so I recontacted Repaircare to request a partial refund of my money paid. They have refused and on 11th November 2009 I wrote a letter of complaint quoting this from their Q&A’s on their Website
Q.What if your service engineer cannot repair the appliance?
A.“ In the event that your appliance is deemed to be beyond economical repair & / or we are unable to obtain spare parts from our suppliers to repair the appliance we will refund you the original fixed price fee paid less a call out / administration charge of £40 (inc vat).”

My complaint is that the first visit by the Engineer failed to fully Evaluate & Assess this repair and that I should have been told that in order to progress a repair this would involve removal of part of my kitchen and therefore make it ‘beyond economical repair’.

Since writing my first letter I have received one acknolwedgment from their Customer Service Advisor stating that and I quote ‘Please be assured that this will be given our utmost attention and we will be contacting you within the next 7-10 working days’. This period passed without anything further and even a second letter has not been acknowledged. Before Christmas I tried to contact their Customer Services directly via the phone and I have received no reply to my messages left. I tried again today and told that the person I needed to speak to is unavailable, I then asked for the name of the Managing Director so that I could write to him directly. I was told that this information is not given out and that he would not reply back to me anyway !
I have now found an email address to Escalate the matter further as I currently feel my complaint is being ignored and not happy at all.

Some good news. After some lengthy delay this matter has now been resolved and I have today received an email from Customer Services @ Repaircare and they have now refunded my fee paid, minus the call out charge.
After this experience, I will not be using firm in future.

My repair took a little while because the parts needed were ordered from the manufacturer. I was kept update by repaircare and the staff I spoke to were always polite. Once the parts came the engineer had the dishwasher working again in no time.

I wrote here back in August about them and it’s unsurprising to see how many others have experienced problems. What I will say is don’t let it go and lose your money. Keep pressuring them and threaten legal action. It was only when I asked for the MD’s details to send the ‘legal documentation’ to that a woman higher up the chain immediately contacted me to say they’d like to refund me my £110 back in full which included the original call out charge. Be polite but firm in your emails and save your time speaking to customer services on the phone more than once or twice, ask for a senior member of staff so it can be escalated via email. Keep a copy of all your emails. When someone denied emailing me I forwarded it back to them oh the joy of that day.. ahem, sorry.. anyway it took me a couple of months and I nearly lost the will to live, especially with a young baby but I’m so glad I stuck it out. This company should not be allowed to exist. The repair man blatantly conned me, I proved it and yet they did nothing. Go all the way and ask for Dave Holden’s contact details if nothing gets done. He’s the Managing Director. Also contact trading standards, the more that do this the more action will be taken. For me it became about the principal not the money. I don’t want to see other people get conned like I did. They should be ashamed of themselves and whilst it’s good they appear on this site I’d be interested to know if everyone gets their money back or their problem fixed. They promised to help me, too many times to recall but they were empty words to shut me up. If you’ve read all this stuff and are still undecided whether to use them good luck! I’d turn and run a mile.

Well tomorrow is the big day!!! I have been told that the part is in and the engineer is calling to fit it. If I have a working fridge I will be very happy. It has taken a while to get the part but with christmas in the middle I suppose its par for the course. Will let you all kmow the conclusion.
James Steward

Sorry to here about all the problems, but thanks for the information about Reparcare it has saved me a lot of trouble.

YESSSSSSSS!!!!! I now have a fridge, yes it took a month from start to finish but a replacement was over £5oo. So I really dont think that Repaircare is a scam,they have been professional when I have phoned and have saved me a lot of money. Maybe some parts are hard or expensive to replace,should they have a list of parts that are not covered?
All in all though i am very happy with my experience and sorry to read the problems that some of you have had.

James Steward

Repaircare What a scam of a company Paid for a repair 13th november 2009
still had no cooker over christmas. after numerous phone calls by me to them, engineer came the first week and ordered the part, following week had to ring them again was told engineer was taken ill booked the repair for the following week and here we go another day of work, to be told wrong part was sent. after ringing them again told us we had cancelled the repair we did no such thing. then rang again thursday 17th december
to see if part had come they were waiting to hear from engineers. told them i would ring back on monday 21st an email had been sent by manager on the 18th to cancell the repair cant speak to a manager have to wait for them to ring me nobody everdo. engineer told us they could repair our cooker but they keep sending wrong part. tuesday 22nd now told they are unable to repair the cooker great no way of getting a cooker at this short notice, was then told they would return our money when we checked our account they had taken £40.00 for call out fee after a few strong words to them rhey told us to read the terms and conditions
low and behold it was there. we were robbed

Same Problem. Repairman came out said part is not available even though it is widely available. I even showed him it is available on the internet.
So I get conned out of £45.
Hope this website and my posting costs you ‘business’ Repaircare.

Neff cooker plate informed obsolete but after research found 2 sources.I have been ripped off £45 for nothing.Leave this company alone.

I used repaircare. We had a hot spot at the back of the fridge. Repaircare quoted £107 which was paid up front. An engineer came out to fix it and told us that it is suppose to be hot. He did nothing at all, and repaircare refuse to refund any money. I understand a call out charge, but they refuse to refund anything.
If you can, I would discuss the problem with a real engineer before trying repaircare. I would never use them again.

***DO NOT USE REPAIRCARE***

They are a total rip off and will not guarntee to repair items in a timely manner, or refund any monies when requested.

I had a cooker and dishwasher both requireing a repair. I had a visit from an engineer, parts were required, they were ‘ordered’ and the repair would be completed 3 days later.

5 days later, no word from Repaircare – after constant and persistent calls to them, none of which they rturned, they tell me the parts are not available for 6 WEEKS…incredible as they are one of the largets and best connected repair centres in the UK, supposedly.

I called a local family owned business, paid a bit more, but gor the parts, and the repais carried out within 2 days.

Neededless to say I asked for a refund (Rerpaircare charge up front the full cost), and this was not forthcoming.

I wrote to Repaircare and informed them they owed me money which I would pursue them for legally as they were in breach of the Supply of Goods and Services Act – they repaid me, 2 months later.

Again, DO NOT USE THIS COMPANY…

Mr James Morgan, you can kid all of the people some of the time, and some of the people all of the time.Its only a matter of time before
you will be able to address most of the people, on TV.
I do hope to see you in the near future.

Very kind regards.

I have to agree with these comments. They attempted to repair my cooker, made a bodge job and when i complained they said they were unable to repair – despite starting in the first place its a scam stay well away!

I had my bosch dishwasher repaired within 4 days of booking the call – he had to fit a new pump and he even ran a dishwasher cleaner through the machine – found the service excellent. I think repaircare offer the fixed price service and overall offer a great proposition, however you can see that sometimes they get let down by either a poor engineer, which would probably happen if you went direct to them or by the parts supplier.

I now have a serious grievance against repair care after booking a repair on my NEFF dishwasher. They made no attempt to fault find, the first guy who came said that he needed to order parts and went. A month later and they simply refunded my money, less the £50 odd call out charge. I have since had the dishwasher repaired by a local engineer – it was a blockage in the pump and took him 20 minutes and cost me £60.

I wish I had seen this site last Thursday when I booked (and paid for) an engineer to fix my vacuum. No problem then getting into their web-site, and extracting my money!! No Sireee!…next day I phoned to say that I had decided to buy a new vacuum, so could I cancel the engineer? (due the following Thursday) but they ‘couldn’t refund my money because there wasn’t an engineer around to do it’ (???????) They have sent me Job numbers and invoices, but when I tried to reply by email, it rejects them because it doesn’t recognise the Mr/Mrs/Miss/Ms field (yeah right)I can’t get hold of the engineer, although his number was given, I’ve phoned to ask if he would STILL be coming tomorrow, and they said they couldn’t contact him and NOW!…I’ve just had a TEXT saying that my job number is da da da and it would commence tomorrow!Arrrghh!If I see that £93 I paid out for I’ll be a monkeys uncle. If not I’m off to Talbot House in Small Heath, Birmingham, just to see if it actually exists!

As with others before I wish i had read these coomments before I contacted repaircare in Feb to fix my coffee machine. What a bunch of amateurs – customer care – non existant a joke and a disgrace to the profession. Here is my tale.
My Delongi coffee machine sounded very ill so looked around on the web for repair shop. repair care stated “Our local engineer will visit on the agreed day and carry out a repair on your product” – this sounded ok. £147 seemed a bit steep but they were going to come and fix the appliance at home with little disruption – bargain. I should have guessed that all was not as it should be when the engineer arrived (on the agreed date it has to be said), took one look and “don’t know much about these”. Listened to the noises emanating from the machine and with the expected sharp intake of breath said “I need to take this to the shop where we have a small appliance expert”. Should have twigged further when the machine was placed in the back of the van to reveral nothing – no tools, no spare parts – how do these guys fix things without carrying fan belts and washers and motors and all the other things which make our domestic machines function. The date was 5th Feb 2010. We got a call on the 17th to say that a spare part had arrived and someone would be round to fit it !!!. I explained that the machine was at the shop. Comms problem ???. Then nothing for 4 weeks – we are a unassuming household but we started to worry then – are they building a new machine from parts from all over the world I wondered. The lack of communication and basic courtesy to a customer was staggering. We started to call them – we’ll get back to you they said – they lied. Week later and another phone call to them – ordered wrong part – thanks for letting us know. Two weeks later another phone call – lady seemed genuinely surprised that the repair had taken so long – we will get back to you either that night o the day after – they lied. Next week same procedure – you’ll get the routine – we’ll call you – they lied. By this time I was ready to go to the shop even if it meant a 60 mile round trip. So it was a sense of disbelief that we got a call last Friday to arrange a date to drop the machine off. Finally got the thing back today 9 weeks after the “same day repair” I work hard for my money and as a customer I expect to get the service I am paying for – I would be ashamed if I treated my customers with the total disregard that I have been afforded.
A very dis heartening experience and I will try and elicit an apology from the escalations@repaircare.co.uk e mail mentioned in other comments to see if if there is any customer care there. I suspect it will be case of “we’ll get back to you” – I do hope they won’t lie again or there again!!!!!

the e mail address bounced my e mail back – apparently it has permenent fatal errors why am I not surprised – does anyone know of another contact for these people please

sent a letter and within two days they had e mailed me with a goodwill offer. So |I still will not recommend the company or use them again but at least they had the strength to repond.

called the on thursday.THIS IS THE LETTER THAT I SENT TO THEM WHICH IS SELF EXPANATORY
Was promised it would be monday.(4days no fridge freezer)No-one came monday,instead i got a call from contractor saying they need a a board/capicitor.i asked how do You know it the board?she said if its not powering up its the board.and she will send someone on thursday.i was upset as we have children,but reluctantly agreed to thursday with no fridge/freezer.this is already 7 days from date of order.in the conversation i stated that a repair man had been out previously and in his view had said it was the board which he had plugged out.she said it would not matter on thursday as he would come with a brand new board..around 1.30pm thursday a repair man came.did not know how to plug old board back in(which is simple)then told me there was nothing he could do as he does not have a new board.he only has a timer which he said my fridge does not even have a timer.he did not look at or examine any thing.when i have contacted the contractor they say that he could not test the board as it was plugged out???if he has been doing this for 30 years as claimed,why not plug it in then test it???I need a refund.as the contractors have been misleading from the first day monday.no-one has examined fridge in 7 days.there is nothing wrong with the board plug in points it looks effectively new.I am stuck without fridge and no-one came on the 19th as they claim.it was a phone call..the repair man came today for 2 mins did not try and plug in board or so much as examine anything.PLEASE NOTE THIS A LETTER SENT TO THEM IN EMAIL.

After this letter the response i got was you will be charged £45 for a call out fee.

PLEASE NOTE THIS IS ON THE 16TH OF APRIL(FIRST DATE OF ORDER)BLATANT SCAM.

Did you pay by Credit Card? If it’s over £100 and paid for via credit card then you are protected. I threatened to take Repaircare to court, after much costly phone calls, followed by strongly worded letter. My Bank then took action, having seen documents of communication and proof I followed their terms and conditions, and refunded me the call out fee, the same time as Repaircare.

Don’t give up!

Have to agree with all of the above comments. Rip off, scam, unhelpful, slow, hide behind terms and conditions, get £40 out of you for doing nothing. It’s all true. Rubbish service. Engineers sent are absolute drips, and communication post visit is non existent. 4 weeks I’ve been waiting for them to order and fit a new PCB for our Whirlpool cooker. I could have bought it on the internet for £121 with next day delivery, but Repaircare was of course cheaper with labour and warranty to boot…. Surprise surprise I’ve heard NOTHING since the engineer’s visit and after calling them direct I am now told the PCB ‘is no longer available’ and they ‘cannot find the parts’. Anything to do with the £120 price tag maybe? What if it was just the £25 button? Different story then I suspect… Why didn’t they tell me? Why leave us in the lurch for 4 weeks? If I hadn’t phoned would they have ever told me? Wish I never bothered with these time wasting morons. Warranty or not you’re better off doing it yourself.

Mike, if you would like to email details of your complaint to escalation@repaircare.co.uk we will look into your query?

Mike, Sorry I missed off an “s” the email address should read escalations@repaircare.co.uk. I look forward to hearing from you?

I have been waiting 8 weeks now for my Hotpoint washing machine to be fixed. Twice an engineer has turned up but did not know how to fix the software problem. The last one handed me 2 smart cards for the machine, looked blank and when i told him he had to insert them in a computer and format the motherboard, he just gazed at me. The company contracted to fix the machine – ApplianceFX – say they cannot buy a computer just to fix this machine and have left me stranded. I am now left with a useless machine, a new unformatted motherboard and not a cat in hell’s chance of these jokers ever fixing it.

I am getting more suspicious of these guys as well. The first guy turned up fiddled with the taps and left, saying he had 15 more jobs to do. It worked on a test cycle once, and then the same fault recurred when we tried to do a proper wash. If he’d bothered to hang around or do a full wash, or carry out some diagnostics he would have found that. After two weeks waiting, an engineer is coming around tomorrow to have a look. Oddly enough, the machine started working but this time kept tripping out the electrics. However, I ran a full cycle and after tripping the circuit breaker several times, it stopped with the exact same problem Repaircare were meant to have fixed in the first – no water in the machine.

Somehow, I don’t think that three minutes labour that came out with a repair that didn’t work at all is worth 120 quid. Let’s see if they can do better tomorrow.

Didn’t turn up. Waited all day. What a bunch of clowns. I’m seriously considering cancelling the credit card statement, reporting them to trading standards and kicking up whatever other stink I can.

Still waiting…

They are going to give our money back, doubtless minus the administration fee. But we’ll just take that as well. They’ve been totally useless. The entire business model is flawed

Oh Dear! Having read all of these previous comments I now know that I have made a big mistake! paid £130 on 26th May for a repair on my 18 month old whirlpool dishwasher, had an engineer out who first of all said that there was nothing wrong with it till I pointed out the constant beeping! – he ordered a new panel & then a second engineer came out and said that in fact I needed a new motor which also needed to be ordered! I was then given two expected dates & was let down both times. I constantly rang & was told that they were waiting for the part & they are unable to guarantee another date? I then received a call on Saturday to say that the part was in & the engineer would call on Tuesday. Thank god for that! – I arranged for my son to be home as us mere mortals do have to work! on leaving work I called home to be told that it is still not fixed as the part was broken!!! aaahhhhhhhh someone please help me now as I am struggling to remain sane. The engineer also went on to say that this is the second time that this has happened this week! I have took to e-mailing now rather than calling & have had 2 replies from a lady in customer services called Eileen who clearly does not understand her job title! she has advised me that the estimated date now is the 10th September. What an absolute joke! -I have forwarded my e-mail to the escalation e-mail address & will continue to pursue them as this is an outrage. I have threatened rogue traders, watchdog & any other governing body to get this resolved. I wish that I had never looked a repair agent up on the internet. Thanks to all who took the time to comment, at least I know i’m not alone, & the advice has been useful.