Comments on: Is RepairCare a scam?

By: Mark

Mark — Wed, 01 Sep 2010 13:41:02 +0000

@Jill
Hi Jill,

I’m really sorry to read how disappointed you have been with our service. If you could send your Name, Job Reference Number and Postcode to our email address escalations@repaircare.co.uk, we will do everything we can to resolve the issues mentioned.

We look forward to hearing from you

Mark at Repaircare

By: Jill

Jill — Mon, 30 Aug 2010 21:39:24 +0000

Utterly disgusted with the service received from Repaircare, would warn anyone that they are a scam & don’t touch them with a bargepole! Had broken hob elements, advised the guy in call centre that it would take several parts, was told that was fine, still covered. Engineer called out, totally talked the company down while here, but i quickly realised he thought it was a big job. Found out the next day, that they refused to fix it as engineer said appliance was a right off????? This is news to me, apart from the obvious broken element, its in perfect condition! I am still awaiting a reply from my escalation, even though i was told i would hear within 24 hours (we’re 4 days on now) Customer service is clearly not a term the staff understand, as the way i was spoken to today, i wouldn’t expect from a known enemy, let alone someone claiming to be a customer service representative. His attitude was, they would lose money, because their fixed price was too low, therefore they wouldn’t do it, bet if it turned out to be a tiny problem they would have happily walked away with the hundred odd quid without a backward glance!!! Disgusted doesn’t even cover it….bunch of ripoff cowboys is more accurate

By: Mark

Mark — Thu, 19 Aug 2010 15:02:10 +0000

We are very sorry that you have been disappointed by our service. Having seen the comments you posted we will do our best to put this right. Please send your Name, Job Reference Number and Postcode to our email address escalations@repaircare.co.uk, and we will look into it.

Mark at Repaircare

By: Sean

Sean — Thu, 12 Aug 2010 21:40:38 +0000

You’re lucky I have been waiting since April 01 to get my washing machine fixed. Had to buy a new one after giving up. Now due for a full refund after botched attempts over almost 6 months. Avoid these sharks like the plague as they are utterly useless!

By: Jo Tuttle

Jo Tuttle — Thu, 29 Jul 2010 20:09:00 +0000

Oh Dear! Having read all of these previous comments I now know that I have made a big mistake! paid £130 on 26th May for a repair on my 18 month old whirlpool dishwasher, had an engineer out who first of all said that there was nothing wrong with it till I pointed out the constant beeping! – he ordered a new panel & then a second engineer came out and said that in fact I needed a new motor which also needed to be ordered! I was then given two expected dates & was let down both times. I constantly rang & was told that they were waiting for the part & they are unable to guarantee another date? I then received a call on Saturday to say that the part was in & the engineer would call on Tuesday. Thank god for that! – I arranged for my son to be home as us mere mortals do have to work! on leaving work I called home to be told that it is still not fixed as the part was broken!!! aaahhhhhhhh someone please help me now as I am struggling to remain sane. The engineer also went on to say that this is the second time that this has happened this week! I have took to e-mailing now rather than calling & have had 2 replies from a lady in customer services called Eileen who clearly does not understand her job title! she has advised me that the estimated date now is the 10th September. What an absolute joke! -I have forwarded my e-mail to the escalation e-mail address & will continue to pursue them as this is an outrage. I have threatened rogue traders, watchdog & any other governing body to get this resolved. I wish that I had never looked a repair agent up on the internet. Thanks to all who took the time to comment, at least I know i’m not alone, & the advice has been useful.

By: Charles Rudkin

Charles Rudkin — Mon, 26 Jul 2010 14:16:20 +0000

They are going to give our money back, doubtless minus the administration fee. But we’ll just take that as well. They’ve been totally useless. The entire business model is flawed

By: Charles Rudkin

Charles Rudkin — Mon, 26 Jul 2010 10:26:50 +0000

Still waiting…

By: Charles Rudkin

Charles Rudkin — Fri, 23 Jul 2010 17:09:14 +0000

Didn’t turn up. Waited all day. What a bunch of clowns. I’m seriously considering cancelling the credit card statement, reporting them to trading standards and kicking up whatever other stink I can.

By: Charles Rudkin

Charles Rudkin — Thu, 22 Jul 2010 15:16:30 +0000

I am getting more suspicious of these guys as well. The first guy turned up fiddled with the taps and left, saying he had 15 more jobs to do. It worked on a test cycle once, and then the same fault recurred when we tried to do a proper wash. If he’d bothered to hang around or do a full wash, or carry out some diagnostics he would have found that. After two weeks waiting, an engineer is coming around tomorrow to have a look. Oddly enough, the machine started working but this time kept tripping out the electrics. However, I ran a full cycle and after tripping the circuit breaker several times, it stopped with the exact same problem Repaircare were meant to have fixed in the first – no water in the machine.

Somehow, I don’t think that three minutes labour that came out with a repair that didn’t work at all is worth 120 quid. Let’s see if they can do better tomorrow.

By: kim lower

kim lower — Tue, 29 Jun 2010 16:15:35 +0000

I have been waiting 8 weeks now for my Hotpoint washing machine to be fixed. Twice an engineer has turned up but did not know how to fix the software problem. The last one handed me 2 smart cards for the machine, looked blank and when i told him he had to insert them in a computer and format the motherboard, he just gazed at me. The company contracted to fix the machine – ApplianceFX – say they cannot buy a computer just to fix this machine and have left me stranded. I am now left with a useless machine, a new unformatted motherboard and not a cat in hell’s chance of these jokers ever fixing it.